igu-blog-adm | 17. October 2023
In today’s increasingly globalised world, service is often a nuisance for everyone. You have a problem with a household appliance, perhaps an oven, and you have specifically chosen a German brand. Luckily, the instructions also include a flyer with service numbers for each country. But when you enter the number into your phone, you always end get the same call centre. On the other end of the phone, a computerised voice asks about the problem so as to connect you correctly: “Please say ‘defective device’.”
After you have said ‘defective device’ ten times, with a bit more emphasis the last time, you are finally connected – and find yourself on hold. After what feels like half a day of listening to elevator music, you finally have a real person at the other end of the line. You describe your problem in detail but, as is unfortunately often the case, the problem cannot be solved there. Everyone hates this experience, which has little to do with service.
Fortunately, this will not happen to you at igus®!
With our customer service right in Cologne, branches worldwide and countless service partners, you always have the right contact person where you are. Regular employee training by our experts guarantees excellent service “Made in Germany”. You can find out more about the igus® advantages here. However, igus® doesn’t stop at a simple telephone service and a personal point of contact.
But what exactly does service mean at igus®, and what does it mean for you?
Let’s start in a really simple way: you are looking for a replacement cable for your defective system, and you find a link to our website in a blog article like this one. In addition to the blog, you find other sources of information about the right cable, and you find what you were looking for.
At this point, you have already familiarised yourself with a variety of igus® services without consciously noticing them. The countless online tools, the wiki and the blog have enabled you to find the right cable quickly and easily. This blog article will tell you more about our digital means of assistance.
You have now arrived in the shop and placed your cable into your shopping cart. Since this is a repair, you need only a few feet of this cable, not an entire drum. Still, the price per metre is the same as the initial list price for 100m. There are no additional costs apart from the copper surcharge and shipping costs. You are puzzled and investigate, even though the answer is so simple.
There are no hidden costs for chainflex®.
No cutting charges! No minimum quantity surcharges! No packaging costs!
There are no cutting charges or minimum quantity surcharges for our chainflex® cables, nor are there any minimum order values or price increase surcharges. If you need only eight metres of cable, you should pay for eight metres of cable.
The best part is that you will receive cables in stock after just a few days and with a 36-month guarantee! This gives you the necessary security and reliability and helps to avoid failures and unplanned downtimes.
We have summarised further information about the chainflex® benefits for you here.
Speaking of downtimes, perhaps one of our experts should visit you to find out whether there is potential for improvement in your systems. This prevents expensive downtimes. The service is free of charge – the igus® motto is “The easiest company to deal with”, and we prove every day that we are.
If you would like to experience the igus® service for yourself, just call your contact person . A motivated and technically interested team will be happy to respond to your request.